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HomeSupportWhat to do in case of unresolved items

What to do in case of unresolved items

Issue:
When performing a scan with BitDefender, in certain occasions Unresolved Items may be displayed in the Results Summary window. This may occur in one of the situations presented below.


Solution:


There are infected or suspect files included in the target scan for which BitDefender is not set to take any action.
Solution: Scan again the location where the files were detected and set the desired actions (Disinfect files, Delete files, Move to Quarantine)

All the possible actions fail when scanning certain files. These types of files are:
a. Archives or packed applications which cannot be repacked by BitDefender.
Solution: The archives or packed applications which are containing the infected files have to be deleted manually

b. Files which are surpassing the limit size set for the Quarantine.
Solution: Empty the Quarantine and scan again the location where the infected files were detected.

c. Email archives which cannot be repacked by BitDefender.
Solution: Manually delete the e-mails detected by BitDefender. BitDefender provides detailed information on the e-mail which contains an infected attachment. The following information is available: Subject, Date, name of the infected attachment.





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Software Applications:
BitDefender Antivirus 2008, BitDefender Internet Security 2008, BitDefender Total Security 2008

Operating systems:
Windows VISTA, Windows XP


Solution ID: 376 Created on 03 Aug 2007 12:36
Language: English